I do not hold any equity positions with any companies cited in this column.Teamviewer Video Conferencing Software is a new age hyperconnectivity tool that offers remote access, support and control. If it does, the company stands to continue to benefit tremendously in IT environments from the transition to a more hybrid, remote workplace and the transformation of field service operations and OT environments.ĭisclosure: My firm, Moor Insights & Strategy, like all research and analyst firms, provides or has provided research, analysis, advising, and/or consulting to many high-tech companies in the industry, including Dell Technologies and VMware, cited or related to this article. However, with time and effort on TeamViewer’s part, this could change. Despite the growing popularity of European racing and soccer in the U.S., many still may not recognize the company’s logo on the Mercedes AMG Petronas F1 Team car and Manchester United team jerseys. don’t know TeamViewer’s value proposition. She has a tough job, considering that many companies in the U.S. She brings a wealth of experience and knowledge from tech heavyweights Dell Technologies, VMware and others. A former business colleague of mine, Leslie Friend, was recently recruited to helm its North American marketing operations. I believe that TeamViewer has the potential to grow well beyond its remote desktop beginnings.

However, I view that as a long-tail opportunity given the Metaverse’s present immaturity. One can only imagine the other business-to-business AR applications that TeamViewer could take advantage of in the burgeoning Metaverse.

Faster time to repair is a game-changer (soccer pun intended!), especially when it involves critical infrastructure such as electrical services, oil and gas production/distribution, and telecommunications subscription services. AR can serve as a powerful tool in overlaying schematics and repair instructions with equipment in the field while giving the remote expert real-time visibility for help in diagnosis and repair. In turn, companies can send technicians into the field with modest levels of training, supported by experts in call centers that are accessible via the 5G-enabled equipment. These use cases, involving field service personnel, apply the “superpowers” of 5G (lightning-fast throughput and ultra-low latency) to a new class of folding, lower power devices and AR headsets designed to deliver a more interactive and intuitive experience. I have written about an application that I term 'extended SME' in the past.

Teamviewer pricing plans us